FAQ

Frequently Asked Questions

FAQ

Find Out Answers Here

 Thinking of purchasing a generator, but unsure of where to start? Our FAQ section is very helpful. Here you will find answers to some of the most frequently asked questions about Atlantic Power Systems. We understand that purchasing a generator can be a big decision, so we want to provide you with all the information you need to make an informed choice.

What are the advantages of buying an automated standby generator?

Peace of mind, power for essential electrical systems, safety and security, and the ability to minimize inconvenience.

Can you describe how the generator works during a power outage?

In short. The power fails and the standby unit detects the loss of utility. The unit turns on. Once it maintains a stable voltage. The transfer switch throws an internal mechanism switching from the utility source to the generator source of power. This process takes a matter of seconds in most cases. The generator and switching mechanism can be programmed for operating different values.

What is the price for a residential generator?

The price starts for most homes around 1800 Square feet at about $6000.

Can you tell me how long the installation process takes and will there be extra charges for installation?

Most installations, from start to finish take only 1 to 2 days. In some municipalities, the process can be about 5 working days. From the time you sign an agreement to the start-up and walk-through, it could be  1-2 weeks before the storm season or 2-4 weeks during the storm season. Every project is different, and these estimates vary based on many aspects of your specific installation. Installations can sometimes take a little longer in communities that require permits or any city inspection processes.

Do you make payment plans for clients and what credit cards do you take?

We take all major credit cards Visa, MC, and Discover. We do offer financing. We can help with financing larger-scale residential and commercial projects too. Also, Texas allows for home equity loans against their mortgage; please contact your lender after we provide you with a proposal.

What’s the difference between a standby generator and a portable generator?

A stand-by generator is tied into your electrical system and is consistently monitoring your utility service for power fluctuation or for entire power loss. When this happens, the generator turns on automatically and restores power service to the home or business. Whereas a portable you do all the work! You move the generator from wherever it is stored to a safe outside location, you turn the generator on manually, and you run all the electrical cords to the items you wish to power up. Portables will not provide enough power to run large appliances like A/C units like a stand-by unit can.

Can I install a generator in my electrical system?

The short answer here is, no, this is not a good idea. While we realize there are many very smart capable people out there. We highly recommend as well as our competitors do, that you have an electrician trained in generator installation to perform this task. Further, we recommend that you don’t have just any electrician perform your installation. We do this every day. This is all we do. Through many hours of repetition, we have perfected the art generator installations. You are right. This is not rocket science. In fact, the science of what we are talking about here has been around for a long time. You would not go to a divorce attorney for a criminal defense we think you should apply the same logic here.  Do you really want your friend, neighbor, or local electrician to learn how to install a generator in your house or business?

I have a gas generator that is portable; isn’t this good enough to protect my family?

Currently, gasoline engines are not the proper solution for emergency backup power when it comes to a home electrical system. They are, however, adequate for powering smaller items like fans and small window a/c units. Gasoline and diesel units are very pragmatic, in that gas stations run on electricity. In a large rolling blackout that covers entire communities, these petrochemical fuels are hard to come by and usually are only available to emergency services, law enforcement, and municipal entities. Natural gas and propane is an abundant resource and is readily available right in your backyard. There has not been a major natural gas supply service disruption in several decades.

Can I install a portable generator in my electrical system?

This is a dangerous idea and can get injured by electrical fires. This could void insurance policies or reduce the amount of money the insurance carrier would be required to pay for damage due to arson or gross negligence. You would be ill-advised if you or anyone alters, changes, adds, or takes away from their electrical system. All electrical service should be done by a licensed journeyman or master electrician.

Although there are portable gasoline systems that can be hooked into your residential system, we advise never to temporally hard wire any portable generators into your breaker panel, under severe risk of injury or total loss of life and property.

Please call us so that we may design a portable or permanent system that is safe and secure that meets Federal, State, and local safety and electrical code requirements.

How will I know the standby generator will work during an emergency?

Standby generators routinely have in-service programs to perform self-testing. This means on a pre-determined day and time of the week the unit will turn on and run under no load for a set period.

Is your staff certified?

Yes, our team is certified to assist you with all questions on these and many more products.  Our staff handles all turnkey installations and works according to city permit and code regulations.

How do I get started on this process?

Contact our office at 281-466-4571 or 713 2232767 and speak with a Sales representative Collins or Stewart. We will meet with you personally and conduct a free consultation to determine which type of generator would be effective for your home.  Our staff will also provide you with a free consultation.

Do you offer a guarantee?

Our promise to our customers is to provide high-quality of service with integrity and respect.  We are there for you before, during and after the installation process of your new generator. The generator comes with a full factory warranty that can be extended and our installation comes with a one-year warranty.

Ready to protect your home or business from power outages?

Take action now and ensure that your home stays powered during any storm. Contact us today to get started and let us help you protect your home and your family.

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